Comcast......Xfinity! WTF!

Comcast, Xfinity? What is is really all about? They struggle to stay Baltimore's number one TV, Phone, and Internet provider. What are they providing? Wack ass service! My recent encounter with said company was messed up to the highest level. Check out his scenario, so on memorial day morning my Internet was off the modem was looking for a signal, I did all the standard resetting and unplugging business they make you do and it still didn't work. So I called them up, and waisted 20 minuets of my non free air time just to have to set up an appointment for a service tech to come out and fix the problem. Comcast gave me the run around and the appointment was not set up on the date it was supposed to. I called back again while I was at work, had to again set up another appointment for the same day. Came home after work and waited, no one showed up. Called again waisting more minuets on my phone. A representative said that there was no appointment set up for me. I was outraged. At that point my Internet and phone was off for over 3 days. I had to set up another appointment for the weekend so I set it up for Sunday morning (June 6). I had to get smart. So I called again the day before to make sure they were coming, the rep said there was no appointment. Hmmmmm what could be the problem here? After I fussed out the rep she made a request and talked to her supervisor. They gave me a appointment for 8:30 am. So now its  Sunday morning, that Tech was here early and all he had to to was give me a new modem........ All that waisted time. Comcast..... I'm sorry Xfinity, yall  had to reimburse me $10.26 to my account for the waisted time just for a defective modem. All I gotta say is, don't try to change your name if you can't live up to the impeccable service you claim to bring us.